Community CAREERS

Head of Community / CS - Bilingual

Location: São Paulo
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Skills Requirements
  • Native-level English and an excellent professional knowledge of at least: Portuguese, Spanish, German, French, Italian, Dutch. More languages will be considered a plus. 
  • Bachelor degree in Business Administration, Marketing, Communication or related field. 
  • Hands-on experience in providing customer support in gaming, SaaS, e-commerce or other digital product.
  • Advanced troubleshooting and multitasking skills. 
  • Working knowledge of customer service software, databases and tools. 
  • Strong client-facing and communication skills. 
  • Customer service orientation. 
  • Excellent organizational and analytical skills. 
  • Ability to think strategically.
  • Love for word and trivia games as well as familiarity with our industry and social media is a plus.
  • We're always interested in meeting new talent.